Introduction & Goals
What you'll achieve
Welcome to the Ledger® Onboarding™ Official Setup Hub. This presentation guides your team through secure hardware wallet setup, first‑time onboarding, and best practices for daily operations. The content focuses on minimizing risk, standardizing procedures across offices, and empowering users to manage private keys responsibly.
Presentation objectives
- Complete step‑by‑step device initialization (Out‑of‑box to ready)
- Ensure secure backup and recovery processes
- Standardize IT policies for Ledger deployment
- Provide resources, links, and office‑ready checklists
Who should use this
IT administrators, security officers, team leads, and individual contributors responsible for asset custody and device security in an office environment.
Quick Start — 6 Essential Steps
Step 1: Unpack & Inspect
Verify device packaging is intact. Ensure tamper‑evident seals are present. If seals appear broken, do not proceed — escalate to procurement or Ledger support.
Step 2: Power & Language
Power on device and select preferred language. Confirm device firmware prompts appear and follow on‑screen guidance. Use an isolated network if required by your company policy.
Step 3: Create PIN
Choose a PIN that balances memorability and security. For office deployments, consider a team policy (length minimum, no repeating digits). Never transmit the PIN digitally.
Step 4: Write Down Recovery Phrase
Write the 24‑word recovery phrase on the official recovery sheet. Store physically in a secure location such as a fireproof safe or bank safety deposit box. For enterprise setups, use multi‑party custody or a hardware security module (HSM) where appropriate.
Step 5: Install Ledger Live & Connect
Download Ledger Live from the Official Setup Hub and install on an approved workstation. Always verify the download integrity and never use third‑party installers.
Step 6: Add Accounts & Test
Open Ledger Live, add cryptocurrency accounts you plan to manage, and perform a small test transaction to validate end‑to‑end flow.
Security Practices (Office)
Physical security
Devices should be stored in locked containers when not in use. For shared custody, maintain a check‑in/out log. Assign responsibility and require sign‑off for transfers.
Operational security
Enforce multi‑factor authentication (MFA) for associated workstations. Keep firmware and Ledger Live up to date. Block untrusted USB devices via endpoint controls.
Backup & recovery policy
Maintain at least one geographically separated backup of recovery data in a tamper‑resistant format. For enterprise use, implement threshold signatures or multisig solutions to remove single‑point failure.
Incident response
Have a written incident plan: isolate device, notify security team, and follow predefined remediation steps including moving assets if compromise is suspected.
Office Rollout Checklist (Printable)
- Inventory devices and serial numbers
- Record assigned owner and location
- Confirm tamper seals and packaging
- Complete device initialization steps (PIN, recovery)
- Register device in asset management system
- Document backup storage location(s)
- Train users with a short hands‑on session
- Perform a test transaction and record results
- Review and sign the custody agreement
- Schedule periodic audits and firmware updates
Use this list during each office deployment to ensure consistency and regulatory compliance.
Troubleshooting & FAQs
Common questions
Q: What if I lose my recovery phrase?
A: If the recovery phrase is lost and no backup exists, funds cannot be recovered. Always make multiple secure copies.
Q: Can I share a Ledger device between employees?
A: Sharing is possible but discouraged. Shared custody increases risk and complicates auditing. Prefer dedicated devices per custodian or multisig workflows.
Device shows unexpected behavior
If the device behaves unexpectedly (random reboots, incorrect screen messages), stop and contact Ledger support. Do not enter sensitive data if the environment appears suspicious.
Support escalation
Escalate critical issues through your internal security channel first, then to Ledger support with device serial number and firmware version.
Resources & Office Links (10)
Below are ten curated links for office deployment, policy templates, and official guidance. Replace placeholders with internal URLs if you have private resources.
Design & Presentation Notes
Visual style
This HTML uses full‑color, accessible contrast with brand accents. Modify CSS variables at the top to match your corporate palette. Headings use a clear hierarchy from h1 down to h5 for printed handouts or digital slides.
Printing
For printable handouts, use your browser's print dialog and enable background graphics for best color fidelity. Convert to PDF for distribution.
Presentation tips
Keep live demos short. Use the checklist as a handout and run a single small transaction to prove the workflow. Encourage questions about custody and backup.
Accessibility
All colors selected meet general contrast guidelines, but you should run an accessibility check with your internal tools to verify for your audience.